![]() Must have superior problem-solving and organizational skills.Ībility to prioritize and maintain productivity in a fast-paced environment. Must have outstanding communication and interpersonal skills. Must have 1 year of laboratory, lab assisting, laboratory call center, or laboratory customer service experience OR a minimum of 6 months experience as a CNA, Medical Assist, or Phlebotomist. ![]() Performs other job related duties and tasks as assigned. Utilizes knowledge gained from previous experience in laboratory medicine, laboratory call center and lab customer service to successfully perform the essential functions of the job. ![]() Demonstrated ability of excellent phone etiquette and ability to utilize appropriate resources. Demonstrated ability to work in a team environment as well as independently. The successful candidate will have evidence of problem-solving and organization skills. Mayo Clinic Hospital, Mayo Clinic Phoenix Building, Mayo Clinic Building Scottsdale). Located on the Phoenix campus, this highly advanced seven-story facility has 268 beds, 21 operating rooms, and an emergency department. May be required to provide coverage at different work locations (e.g. Maximizes availability for incoming calls to meet demand by making adjustments as needed to accommodate workload and staffing needs. Serves as an informational representative of clinical departments/divisions providing general information in response to patient and Mayo Clinic practice inquiries. The Lab Call Center Representative is responsible for efficiently and effectively managing a heavy volume of incoming and outgoing telephone calls for the laboratory, including screening calls and forwarding to the appropriate section or individual, taking complete and legible messages, and redirecting misrouted calls. The Lab Call Center Representative is responsible for working cooperatively with Mayo Clinic staff and patients promoting professional and respectful interactions. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. Phoenix & Scottsdale Mayo Clinic in Florida Jacksonville Mayo Clinic in Minnesota Rochester Mayo Clinic Health System Iowa, Minnesota, Wisconsin Mayo Clinic Healthcare London, United Kingdom Featured care areas We solve the world's most serious and complex medical challenges. ![]()
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